SHIPPING & RETURN POLICY

SHIPPING & RETURN POLICY

Effective Date: 22/March/2025
Last Updated: 26/July/2026

This Shipping & Return Policy ("Policy") applies to all orders placed through [www.purekin.in], operated by Adkroft Industries Pvt. Ltd. ("Adkroft," "Purekin," "we," "us," "our"), and is incorporated into and forms part of our Terms of Service.

TABLE OF CONTENTS
1. Order Processing
2. Shipping Methods and Delivery Timelines
3. Shipping Charges
4. Packaging Standards
5. Serviceable Areas
6. Order Tracking
7. Failed and Delayed Deliveries
8. Damaged, Leaking, Tampered, or Incorrect Items
9. Return Eligibility
10. Return Process
11. Refund Process and Timelines
12. Order Cancellations
13. Exchanges
14. Non-Returnable Items
15. Contact Us

1. ORDER PROCESSING

1.1 Orders are typically processed and dispatched within [1–2] business days of order confirmation and successful payment authorisation.

1.2 Orders placed on weekends, public holidays, or during high-volume periods (such as festive sales) may experience additional processing time, which will be communicated where applicable.

1.3 You will receive an order confirmation via email and/or SMS upon successful payment, and a dispatch notification once your order is handed over to our logistics partner.

2. SHIPPING METHODS AND DELIVERY TIMELINES

We partner with reputed third-party courier and logistics providers to fulfil deliveries across India. Estimated delivery timelines from the date of dispatch are as follows:

- Metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune): [3–5] business days
- Tier 2/3 cities and rest of India: [5–8] business days
- Remote or difficult-to-access locations: may take up to [10–12] business days

These timelines are estimates only and are not guaranteed. Actual delivery times may vary due to courier network delays, weather conditions, regional disruptions, or circumstances beyond our reasonable control, as described in the Force Majeure clause of our Terms of Service.

3. SHIPPING CHARGES

Shipping charges, if applicable, are calculated based on delivery location and order value, and will be clearly displayed at checkout prior to payment. [We currently offer free shipping on orders above ₹___.] Any applicable shipping charges are non-refundable except where a return arises due to our error, as described in Section 8 and Section 11 below.

4. PACKAGING STANDARDS

As our products are packaged in glass bottles, we use multi-layer, tamper-evident, and shock-resistant packaging materials designed to minimise the risk of breakage or leakage during transit. Despite these precautions, in the rare event of transit damage, please follow the process described in Section 8.

5. SERVICEABLE AREAS

We currently ship to serviceable pin codes across India, as determined by our logistics partners and verified at checkout. We do not currently offer international shipping. Serviceability to a specific pin code will be confirmed at the time of checkout.

6. ORDER TRACKING

Once your order has been dispatched, you will receive a tracking link via email and/or SMS, allowing you to monitor your shipment's status in real time through our courier partner's tracking portal.

7. FAILED AND DELAYED DELIVERIES

7.1 If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the shipment, our courier partner may attempt redelivery. Repeated failed delivery attempts may result in the order being returned to our facility, in which case we will contact you to arrange redelivery (additional shipping charges may apply) or process a refund, less original shipping costs.

7.2 If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number for assistance.

8. DAMAGED, LEAKING, TAMPERED, OR INCORRECT ITEMS

8.1 We recommend recording an unedited unboxing video and taking clear photographs immediately upon receipt of your order, prior to opening the outer packaging, as this will help expedite the resolution of any claim.

8.2 If you receive a product that is damaged, leaking, tampered with, or does not match your order (incorrect SKU, variant, or quantity), please contact us at [support email] within [48 hours] of the delivery date, along with your order number, photographs/video, and a description of the issue.

8.3 Upon verification, we will, at your election, arrange for: (a) a free replacement of the affected item(s); or (b) a full refund of the amount paid for the affected item(s), including original shipping charges where applicable. We do not require the return of damaged/leaking items unless specifically requested for quality investigation purposes.

9. RETURN ELIGIBILITY

9.1 As our products are consumable food items governed by food safety regulations, we are only able to accept returns in the following circumstances:
(a) The product received is damaged, leaking, tampered with, or defective;
(b) The product received is incorrect (wrong item, variant, or quantity);
(c) The product is unopened, unused, and in its original, undamaged packaging, and the return request is initiated within [7 days] of delivery.

9.2 For hygiene, safety, and regulatory reasons, we are unable to accept returns of any product that has been opened, used, or where the tamper-evident seal has been broken, unless the product is defective.

10. RETURN PROCESS

10.1 To initiate a return, contact our customer support team at [support email] with your order number, reason for return, and supporting photographs where applicable.

10.2 Upon approval of your return request, we will provide instructions for returning the product, which may include arranging a reverse pickup through our logistics partner (where serviceable) or requesting that you ship the item back to our facility.

10.3 Products must be returned in their original packaging, with all accompanying materials, to be eligible for a refund.

10.4 Returns for reasons other than damage, defect, or incorrect item (e.g., change of mind on an unopened product) may be subject to a return shipping cost borne by the customer, which will be communicated at the time of return approval.

11. REFUND PROCESS AND TIMELINES

11.1 Once a returned item is received and inspected, or once a damage/defect claim is verified, we will notify you of the approval or rejection of your refund.

11.2 Approved refunds will be processed to your original payment method via our checkout partner, GoKwik, within [5–7] business days of approval. Please note that it may take an additional [3–5] business days for the refund to reflect in your bank/card statement, depending on your bank or payment provider.

11.3 Shipping charges are refunded only where the return arises due to our error (i.e., damaged, defective, or incorrect item). Shipping charges are not refunded for returns based on customer preference.

12. ORDER CANCELLATIONS

12.1 Orders may be cancelled free of charge at any time before they have been dispatched. To request a cancellation, contact our customer support team as soon as possible with your order number.

12.2 Once an order has been dispatched, it cannot be cancelled; however, you may decline delivery or initiate a return in accordance with Section 9 upon receipt, where eligible.

12.3 We reserve the right to cancel any order at our discretion, including in cases of stock unavailability, pricing errors, or suspected fraudulent activity, in which case a full refund will be issued.

13. EXCHANGES

We do not currently offer direct product exchanges. If you wish to exchange a product (e.g., for a different SKU), please initiate a return in accordance with this Policy (where eligible) and place a new order for the desired product.

14. NON-RETURNABLE ITEMS

The following are not eligible for return: (a) products that have been opened or used; (b) products without original packaging or tamper-evident seals intact; (c) products purchased during clearance or final-sale promotions, where explicitly marked as non-returnable; (d) gift cards or promotional vouchers.

15. CONTACT US

For any questions regarding shipping, returns, refunds, or cancellations, please contact:

Adkroft Industries Pvt. Ltd.
KH No-1339, Noor Nagar Ghari Sikroad, Ghaziabad, U.P, 201003, India
Email: contact@adkroft.com
Phone: +91-9999-876-444